Hi Alfia

I am sorry to hear you are no longer interested in Debtline.

The reason for our calls was following on from our conversation with you on the 28th May. We are still missing some vital information for your creditors, which we needed to make sure that the plan could run smoothly for you.

I have now cancelled your plan with us, and really wish you the best for the future.

Kind Regards.

Hi I just want to say please can you stop to keep ringin me most the time.and i am not interesting wath ever you doing.

Thank you
Alfiah Vincent

Hi krzysztof,

Thanks for posting.

When you join Debt Line, and you send pack your signed form, we send out letters to all of your creditors, letting them know that we are working on your behalf, showing them a breakdown of all your money in and out on bills and living and an offer of payment that you can afford and we also ask that they freeze or reduce interest.

When it comes to freezing and reducing interest, the final decision comes down to your creditors, however if they refuse to do this, they must provide a real valid reason, or this can be viewed as obstruction from you getting debt free. If they are doing this, a formal complaint can be made to the Financial Ombudsman, they work through banking complaints like these and did you know 7 out of 10 of these complaints are upheld!

What we need you to do, is to keep evidence of the interest being put on at the normal rate, if they are doing this for more than 3 months, we have a possible case for complaint. Please keep your statements showing this and politely but firmly ask them to remove this and we will do the same. Then if this continues, we can provide you with the forms to make the complaint and all the information you will need.

Kind Regards

Laura Street
Debt Line Account Manager
Team Manager

hi . Im still interested about my bank interest , debt-line , it should be off? bank charge me the last 2 months but like you told me after joining the debt plan bank will stop charging me . so what is wrong? you did not speak with my bank?

theresa.smith wrote:i have been with debt line over a year now and i have nothing but praise for the team they offer so much help and assistance to me when i have a prob it has helped me with my money management. thank you debtline team x

Hi Theresa,

Thank you for your warm comments on the service we have provided you over the last year. I believe we have improved our service in the 12 months and our goal is to continue improving what we do and increase the value for money of the Debt Management service we offer all our clients.

Again, thank you for the feedback, the teams working here in Debt Line work extreemly everyday and I know that they will appreciate this feedback.

Regards,

Trevor.

i have been with debt line over a year now and i have nothing but praise for the team they offer so much help and assistance to me when i have a prob it has helped me with my money management. thank you debtline team x

Hi all,

It's great to hear we are helping you change your lives. I was wondering if anybody would like to be included in our very first newsletter?

Each of the quarterly newsletters will, I hope, include case studies from our customers, giving their stories and how we have helped them. We would all be really pleased if you could get involved. We are really excited about the very first newsletter that should be launched later this month.

If you are interested please let me know by replying to kim.madley@rgroup.co.uk with information on how we have changed your life since you have been with us!

Many thanks,

Kim Madley,
Brand Manager,
Debt Line

I am pleased to hear that we have made a difference in changing all your lives. We set this as our mission about 4 months ago when I re-evaluated our values as a company. What I like about setting our mission as Changing our Clients Lives, is that it didn't come from me, but came from the amount of calls I listened to where our clients were thanking us for 'Changing their Life' (this was before we had the open forum).

It makes us all proud to know that every day we come to work we actually make a difference to our clients during these hard times.

On behalf of everyone from Debt Line I would like to say thank you, your feedback both positive and constructive criticism is more then welcome.

Regards,

Trevor Franckeiss

Thank you for all your help
You have change my lifestyle around
also help me how to manage the money
You always there if i have any problem with money
you also give me advice
i know im not alone
i just cant thank you all enough
julie

I want to take this moment and reach out to my success in my life thank god i found this website i am releaf at the moment and im thanking the guy whom i spoke to earlier today.

From Americo february to Mr. David Harris

What a brilliant guy i must say his been guiding me through this section today and im really thanking you david from hear on im gona do my thing and its only success that i need i hope you all the best for the future and may god bless u mate thanks agian anybody who needs any help speak to david ASPS his brilliant i feel like a million pounds agian and i hope he succeed in his goals that he want s and love to do its not comfatible to be in debt and also loose everything a person builds up in life its hard and fastrated but ill be ok now from year on its only me and my family so please anybody out there David Harris is the main man his conffident in anything and he solve anything for you im also starting to acomplish alot of things thats been hagging up in the air and im positive this its going to moer then success ill will Reprsent david in my late cook book and everyone will be apart of what ive done in my life whoever like me or disslike me but DAVID THANK YOU FOR YOUR TIME MATE AND WILL BE HAPPY TO SHARE MY SUCCESS WITH YOU AND TELL U ALL ABOUT IT MORE WITH YOU GUYS I CAN LIE MY LIFE TO THE FULLETS THANKS TO YOU DAVID!!