Hiya Simona!
Thanks for your forum post, and a big Welcome from all of us to the Debt Line family!
I am sorry to hear that you are receiving phone calls and letters from your creditors.
Generally speaking there are a few reasons why your creditors would choose to contact you rather than us:
1.) There are missing or irregular payments
2.) The debt has been passed onto a debt recovery agency or has only been recently added to the plan
3.) We hold incorrect information for the debt. i.e. reference number
4.) You are still within the first three months of your debt management plan.
I have looked into your account Simona and can see that you are very much still in the initial stages of your debt management plan. We have sent off all your creditors paperwork on the 25th May outlining the repayments that we are proposing to pay. But did you know that for some creditors it can take them up to 8 weeks for them to process the paperwork we send and get back to us with the arrangements?!
This is why we like to refer to the first 2 months of the plan the negotiation period as this is when we are getting everything set in place.
We have sent off token payments to each creditor while we look to get arrangements in place and this is good for two reasons. 1.) It stops your account defaulting through non-payment 2.) helps us to cement those all important relationships, even further, with your creditors.
I understand that receiving letters and phone calls from your creditors must be frustrating. But I feel that the initial hassle that you have been receiving from your creditors will stop as we get these regular payments out to them and show your commitment to paying off the debts in the arrangements proposed by us. When you receive letters from your creditors please ensure that all the information on the letter matches the details we have for your debt, for example; reference, creditor name, etc. Should a creditor call you directly please give them your Debt Line reference and most importantly be honest with them, explain that you have taken a positive step in dealing with your debts by coming on board with us and please let them know that the relevant paperwork has been sent to them. Maybe you could even ask them to put a hold on the calls until they've had the chance to process our paperwork?
Your regular payment amount is due to be distributed to your creditors once we receive your payment at the end of this month. You can see exactly how much is paid to each creditor, as well as when it is sent out to them, on your personal online account. Please click on the 'My Statements' tab to view this.
I hope this helps answer your query, please let us know if you need anything else
Kind Regards
Angela
