by Kelly Barlow » Mon Jun 14, 2010 4:11 pm
Hi Deidre ,
Thanks for getting in touch.
I can see that you made your application with us but we haven't got a contact number or email address for you which explains why you didnt receive your login details. If you provide me with those details, I'll be sure to send them over to you privately so you can login to your account.
I can also see that there is a note on your account saying you emailed in to cancel your application. You can re-set it back up online if you choose to but in the mean time I can give you an overview of how our service works. I'm sorry to hear it hasn't been clear up to this point. Basically, as soon as your payments is approved, you will have your own account manager who will start working on your behalf to contact your creditors. They will aim to freeze the interest and charges on your debts and will also ensure that any hassle you may be getting is stopped. Your regular monthly payment of £300 will then be split across your debts until you become debt free, but you will get a welcome call from us anyway to run though this with you.
Let me know if you would feel more comfortable talking it through with someone and I'll arrange for one of our advisors to call you.
Hope that help, any questions please ask.
Kind regards,
Kelly.
Hi Deidre ,
Thanks for getting in touch.
I can see that you made your application with us but we haven't got a contact number or email address for you which explains why you didnt receive your login details. If you provide me with those details, I'll be sure to send them over to you privately so you can login to your account.
I can also see that there is a note on your account saying you emailed in to cancel your application. You can re-set it back up online if you choose to but in the mean time I can give you an overview of how our service works. I'm sorry to hear it hasn't been clear up to this point. Basically, as soon as your payments is approved, you will have your own account manager who will start working on your behalf to contact your creditors. They will aim to freeze the interest and charges on your debts and will also ensure that any hassle you may be getting is stopped. Your regular monthly payment of £300 will then be split across your debts until you become debt free, but you will get a welcome call from us anyway to run though this with you.
Let me know if you would feel more comfortable talking it through with someone and I'll arrange for one of our advisors to call you.
Hope that help, any questions please ask.
Kind regards,
Kelly.