[quote="christine.williams0"]Thanks for the work you all do. I feel reassured payments are met.[/quote]

Hi Christine,

You are more than welcome, and I'm really pleased to hear that you're happy and that everything is running smoothly for you :D It's so lovely to hear such positive feedback, for everyone here we love to know that our work is helping to change people's lives for the better and so I will be sure to pass this on to your account management team - I know it will really make their day!!

Thanks again have a great day :)
Haley.

Thanks for the work you all do. I feel reassured payments are met.

Hi john.curtis0,

Thank you for your post.

Of course we will be happy to give you a call :D Just before I can do this, please can you provide your DL reference for your Debt Line plan, your postcode, D.O.B and a contact telephone number so that I can locate your plan. Don't worry, all this information will be censored before the post becomes visible on the forum in order to protect your identity and privacy.

As soon as we get this information one of your Account Managers will be in contact shortly.

Kind Regards
Erin Breen

hiya would really like to speak to someone, can please give me a call

hi the pain mr sallis here adam and his IT team have done a splended job on this new debt line on line page it has made it more easier to understand and and well presented BRILLIANT JOB TEAM also well done to all your staff who work hard sorting all your debt line customers debts out especially pains like myself well done keep the GOOD WORK UP ps give adam 2 DAYS off not one all the best mr sallis

[quote="Debbie"]Hi Adam, just to let anyone out there who is wondering whether to join Debt Line - dont even think about it just do it. They have saved my life. I was left single with three children and debt of £20,000 and did not know which way to turn. Since May when I joined them I have got my life back again. At first I thought where was a catch and was very sceptical but there isnt. The people are so nice, friendly and helpful. I know there must be hundreds of women in the same boat as me absolutely drowning in debt just through life itself well there is help and if you are reading this then you have just found it.
Please dont suffer like I did. It can be solved.
Debbie[/quote]

Hi Debbie,

Thankyou so much for the kind feedback, it really does make a difference hearing how our service helps people like yourself!

Hi Adam, just to let anyone out there who is wondering whether to join Debt Line - dont even think about it just do it. They have saved my life. I was left single with three children and debt of £20,000 and did not know which way to turn. Since May when I joined them I have got my life back again. At first I thought where was a catch and was very sceptical but there isnt. The people are so nice, friendly and helpful. I know there must be hundreds of women in the same boat as me absolutely drowning in debt just through life itself well there is help and if you are reading this then you have just found it.
Please dont suffer like I did. It can be solved.
Debbie

[quote="wayne.hassell@ntlworld.com"]whom may it concern i would like my £200 refunded asap to my bank account and stop card payments asap debt line is crap and i dont want nothing to do with it! my postcode is ******* thank you[/quote]

Hi Wayne,

I'm truly sorry that you feel this way, obviously our aim and intention is to give you advise and support while we together work in getting you debt free.
I've had a look into your account today and can see that you have been having trouble with The Money Shop. The nature of the loan means that when you take this loan out you guarantee the payment usually with guaranteed cheques that your bank are obligated to adhere to.
I can see that my colleague Chloe has advised you that the only sure way of preventing The Money Shop from getting this money is to change banks, so these cheques are not obligated. We do not have the power to overwrite these guaranteed payments! I can see that this was not something you were willing to do, which is completely your decision.

I can see similarly on this call you asked for us to make a payment of £7.50 to be made to your creditor, and Chloe advised of our policy that we are sending a token payment of £1 to each of your creditors this month. Yet, when you make your payment on the 10th September this will go out to your creditors in line with the offer proposed to them in the paperwork we sent out in July.

To remind you of the process of setting up your plan with us, your first two months payments made to
DebtLine are retained as initial fees. This means that the full sum is retained, however a £1 token
payment is made to each creditor on the plan for this duration to ensure that a payment is made to
the accounts while we work to get the arrangements in place. We are proud to be one of the only
debt management companies who do send token payments out and the benefit to the plan, is that
your accounts won't default through non-payment.

On your request, I have cancelled your account for you, Unfortunately because you actually joined us on the 17th July and paid your initial fee then, your request for a refund has fallen outside of the seven day cooling off period provided, therefore you would not be entitled to a refund of £200.00. This payment has gone out to your creditors in those token payments as mentioned above.

If you have any further questions then please get in touch, you could give us a call free on 08000 919 991.
Kind Regards,
Haley.

[quote="Jasvir.Soor"]I am still receiving letters from my creditors demanding payment.I have just received a letter from vanquis Bank for a Final
Demand before the send the collections agent out they are asking for £71.00 by the 5/9/2010 and they have charged me £24.00 Default Sums. Please can you do something.

yours faithfully,

J.SOOR.[/quote]

Hi Jasvir,

Thanks for your post, I can see that you have since spoken to Mark about Vanquis, so I hope this has now been sorted for you. :)
I know how frustrating and nasty it is to receive these letters, but I wanted to explain generally why creditors like Vanquis may choose to contact you rather than us when you are on a debt management plan. Firstly, if there have been missed or late payments on the plan, Secondly, if the reference number we have saved on our system for that creditor is incorrect. Thirdly if the debt has transferred to another company.(debt collection company) Or finally, if you are new to the debt management plan and still within the first 3 months of joining Debt Line.

Looking through your plan today I can see that you are within the first two months of the plan, so it can take this time to get arrangements in place with your creditors and to begin the payments in line with the amount offered in the paperwork sent out to them. Meanwhile some people find that the still get contacted directly. This soon stops as the plan establishes itself.
I can also see you have advised Mark, that they are actually going to be sending the debt over to Impact, so this will also explain the contact from them.

With regard to the default sums that have been charged, this seems like an unusually large charge! are you sure this has been applied as a charge for late payment.
Creditors if they do default the account (usually to put the arrangement in place with us for the lower amount, or to then pass to a third party) don't charge for this!! But will advise you of how much your in arrears by, so could it be this that they are making you aware of? Alternatively have you got an payment protection insurance set up on the account that they may still be charging for which could account for this charge?

As we move forward with your plan, making the first payments to your creditors in line with the amounts offered in our proposals I feel confident that this contact will stop! Once the debt has been transferred to Impact you will be notified in writing. You can change this over online really easily, this way we can ensure that all future payments will go to Impact.

This can be done by going to "My Debts" clicking on "Vanquis" and then following the link "have you received a letter telling you that this debt has been transferred to a debt collection company?" the system will then update with Impact so that we can send paperwork straight out to them!

Hope this has helped you further, Any questions please don't hesitate to get in touch,
All the best,
Haley.

whom may it concern i would like my £200 refunded asap to my bank account and stop card payments asap debt line is crap and i dont want nothing to do with it! my postcode is ip2 orj thank you