Debt Line On Line

[Cazz.Lane]

Hi Mario

Thankyou for posting on our forum!

I am sorry to hear you are thinking of leaving the Debt Line family

I have managed to locate your account today, and can see that it is indeed still active. The last time we spoke to you was awhile back now in April.

I have actioned your request for you Mario and closed the account as of today.

One of your account managers will be in touch shortly to confirm this has been done for you.

I wish you the very best for the future Mario.

Kind regards,

Cazz

[Cazz.Lane]

Hi Jan

Thankyou for posting on our online forum.

Without your DL ref or post code I am unable to locate your account today.

If you would like to view your account online at home so that you can see the progress of your account and how and when we pay your creditors, please call one of your account managers on 08000 919 991 to request your log in details, and they will be happy to explain the processes and how the debt management plan works.

If you would prefer a response on this forum, please include your DL Ref or post code and we will be happy to have a look for you.

Hope that helps Jan and we look foward to hearing from you soon.

Kind regards,

Cazz

[Cazz.Lane]

Hi Shiva

Welcome to the Debt Line forum!

I am so pleased to hear that you are happy with the online service and that your journey to becoming debt-free is running smoothly

It is a pleasure to have you as a member of the Debt Line family, and anything we can do to improve our service further or to change more people's lives, please do post on here and let us know!

Enjoy the rest of your week Shiva.

Kind regards,

Cazz

[Cazz.Lane]

Hi Donald

Thankyou for posting on our forum!

I will pass on your compliments to the IT gang that work very hard to make sure this site is simple to use.

This is great way to keep an eye on the running of your account and any progress that is made, so I am pleased everything is going well so far Donald!

As always, we would greatly appreciate your opinions if there is any way we can improve our service, please do let us know!

Kind regards,

Cazz

[Cazz.Lane]

Hi Wayne

Welcome to the Debt Line family!

I am pleased to hear you are happy with the service and if there is anything that we can do to improve the service we offer our members, please do let us know!

Enjoy the rest of your week.

Kind regards,

Cazz

[elaine_caldwell]

Moorcroft for £1716.50 - I received another letter threating court action can you please contact them by 29th July

[Cazz.Lane]

Hi Elaine

Welcome to the Debt Line forum!

Ok there are a few different reasons why a creditor may choose to send you a letter of that nature.

1)There have been missed or late payments.
2)The reference number we have saved on our system for that creditor is incorrect.
3)The debt has transferred to another company.
4)You are new to the debt management plan and still within the first 3 months of joining Debt Line.

So looking at your account today I can see that reason 2 is the most relevant to yourself Elaine.

We still need one of your reference numbers for Moorcroft. There are 3 debts with Moorcroft on your plan and unless they have payment and paperwork for all 3 they may still continue to contact you. We need this reference number to ensure that the payments made to Moorcroft are cashed onto your accounts correctly, and also so that they can upload a copy of your signed authority and deal with us instead of you! These have been sent across, but may be being held in a suspense account until they have the right information for all 3 accounts

You can pop this on your online account at home under the 'My Debts' section. The reference number for Moorcroft will start '00.'

Or alternatively Elaine you can call us on 08000 919 991 and one of your account managers can save this information for you.

By doing this, it should stop any further action on your account

Any questions Elaine feel free to respond to this post.

Kind regards,

Cazz

[jan_kollar]

hi there, i dont know how to do, so i try to do this way, regards creditors, i cannot call u via mobile due to not credit , my lloyds tsb acc.n. is 100107******* and repayment due is 30th every month of amount 250.thanks

[Paul.Edwards0]

It a great web site and its so easy to understand and its easy to adjust amounts and its just great....

[Cazz.Lane]

Hi Paul

Thankyou for the positive feedback!

Kind regards,

Cazz