Customer Service is extremely important to us, we are constantly looking for new ways to maintain excellent contact with our customers and provide the best possible service. To this end we have added this forum to our web site to add another contact method for our customers and people interested in our product.

Please feel free to post any questions or comments about our services or, if a customer, you can post problems you are having and we'll be happy to help you. Do please remember however that is a public forum so please do not post any private information you do not want visible in public.

email address

Please post any questions you have for our agents in this forum.

email address

Postby AJW1968 » Thu Jun 10, 2010 1:05 pm

Hi

I have rang a few times this morning asking various questions etc which have all been answered with great thanks, one question I did ask is that I have a few credit card companies that are not listed but instead of spending time over the phone providing info, could I email the information to you.

The gentlemen I spoke to said yes, make sure you put your reference number and name on email and check in a few hours that you have received same.

This is brilliant for me but i cant find your email address any where.

Please can you provide same as soon as possible,

many thanks

angie
AJW1968
 
Posts: 3
Joined: Thu Jun 10, 2010 12:53 pm

Re: email address

Postby Stephanie West » Thu Jul 29, 2010 9:43 am

Hi Angie,

Thanks for posting. I'm sorry that it's taken a little while to get back to you.

Just to let you know, we're always improving our online services to make them as friendly and easy to use as possible (which will include being able to add any debts to your plan). In the mean time, you're welcome to send us your creditor information via email.

Our email address is customercare@debt-line.org.uk and as you've said - pop your reference number or postcode on the email for us so we can update your creditor details for you.

Kind Regards,
Stephanie
Deputy Team Manager
Debt Line Account Manager
Stephanie West
Debt Line Manager
 
Posts: 86
Joined: Tue Jul 14, 2009 12:38 pm


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Debt Line
Debt Line is a company of The Richmond GroupAffiliatesCareers
© Debt Line 2010 All rights reserved.
Debt Line is a trading name of RG Debt Management Services Ltd.
Registered in the UK, number 5391994.
Registered Address: Walton House, 56-58 Richmond Hill, Bournemouth, BH2 6EX.
Registered with the Information Commissioners Office Z8738456.
Consumer Credit Licence Number 0600520