Customer Service is extremely important to us, we are constantly looking for new ways to maintain excellent contact with our customers and provide the best possible service. To this end we have added this forum to our web site to add another contact method for our customers and people interested in our product.

Please feel free to post any questions or comments about our services or, if a customer, you can post problems you are having and we'll be happy to help you. Do please remember however that is a public forum so please do not post any private information you do not want visible in public.

Charges

Please post any questions you have for our agents in this forum.

Charges

Postby Caron_Clark » Mon Jun 28, 2010 10:45 am

Hi, I have completed the form but on reflection and calculating how much I pay per month to my creditors, I actually pay less than what worked out from your forms after completing outgoings etc. I made agreements with all my creditors a few years ago, so was wondering if it is any point me contuining with this process. Also, what are your charges?
Caron_Clark
 

Re: Charges

Postby Stephanie West » Thu Jul 29, 2010 10:07 am

Hi Carol,

It's great to see you're using our forums - Sorry it's taken me a little longer to get back to you.

Debt Line offers Debt Management. The great thing about Debt Management is that you will only ever pay what you can afford as this is based on working out your Income and Expenditure. We work out what is left over after you've paid all of your necessary bits and bobs and the amount left will be the amount paid to your Debt Management Plan. It's also important from your creditor's point of view that you're always paying what you can afford.

It's also important to remember that the amount you pay towards your Debt Management plan is flexible and changes in line with your circumstances, so I think Debt Management would be perfect if flexibility is important to you :)

Below are Debt Line's charges...
> We retain your first two monthly payments as a lot of work goes on in these first two months. From these fees, we send out £1 token payments to each of your creditors to make sure that they receive a contribution each month. We're one of the only Debt Management companies in the UK to do this!
> We also have a monthly fee of just 15% or £30 (whichever is greater) to cover the work that we'll be doing for you throughout the duration of your time with us

For a full copy of our Terms + Conditions, these can be found on your Debt Line Online account.

I hope this answers your questions Carol and I hope to hear from you in the near future so we can get to work!

Kind Regards,
Stephanie
Deputy Team Manager
Debt Line Account Manager
Stephanie West
Debt Line Manager
 
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