Customer Service is extremely important to us, we are constantly looking for new ways to maintain excellent contact with our customers and provide the best possible service. To this end we have added this forum to our web site to add another contact method for our customers and people interested in our product.

Please feel free to post any questions or comments about our services or, if a customer, you can post problems you are having and we'll be happy to help you. Do please remember however that is a public forum so please do not post any private information you do not want visible in public.

cancel my debtline account

Please post any questions you have for our agents in this forum.

cancel my debtline account

Postby Layek_ Ahmed5 » Sun Jul 25, 2010 6:11 pm

username:Layek_Ahmed,Refarance:*****
Hi there, And i'm sorry to say i'd like to cancel my account before even starting.

I was Sent to this site from 'loanfinder.com' after i used their service to find me the best possible loan, and with me being in a rush, i overlooked what this site provides and entered my details without hesitation (me being naive), i'm not after a debt consolidation plan at all. i simply wanted a loan.

Maybe you should un-link yourselves with 'loanfinder.com' since it's very misleading to be told that "we have decided that the best match to be your lender is 'debt-line' "

Even though you don't actually provide the services i initially requested!

Sorry to cause any trouble, Also could make sure NO payment is to be taken from my bank account.

Regards,
Layek_Ahmed
Layek_ Ahmed5
 

Re: cancel my debtline account

Postby Matt Sturge » Wed Jul 28, 2010 5:58 pm

Hi Layek,

Sorry to hear about the confusion regarding your application. I can confirm your account has been cancelled.

I appreciate your feedback and will have a look into it.

If you do require our help in the future please feel free to get in touch via the forum or by calling us on 08000 914 525.

Kind Regards,

Matt Sturgess.
Kind Regards,

Matt Sturgess
Debt Line sales manager
Matt Sturge
Debt Line Manager
 
Posts: 32
Joined: Wed Jun 17, 2009 5:22 pm


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Debt Line is a company of The Richmond Group
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Debt Line is a trading name of Financial Processing UK Ltd.
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