Customer Service is extremely important to us, we are constantly looking for new ways to maintain excellent contact with our customers and provide the best possible service. To this end we have added this forum to our web site to add another contact method for our customers and people interested in our product.

Please feel free to post any questions or comments about our services or, if a customer, you can post problems you are having and we'll be happy to help you. Do please remember however that is a public forum so please do not post any private information you do not want visible in public.

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Please post any questions you have for our agents in this forum.

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Postby steve » Thu Jul 29, 2010 11:47 am

Hi,I have phoned all the companys i debts with to ask them to send me statements so that i can keep track of how much i owe them,after 4 months i still havnt received anything from any of them, could you look into this for me please.Thanx steve.
steve
 

Re: account

Postby haley.laycock » Thu Jul 29, 2010 4:39 pm

Hi Steve,

Thanks for your post, great to see you're on the forum :D

It's a really good that you have asked for these regular statements from your creditors,while your on the plan, so you can keep a record of everything that happens on these accounts for the duration of the plan. It is their responsibility to provide these statements to you should you request them. I'm disappointed that they haven't got back to you, I would write a written request to them to get this actioned for you as soon as possible.

Kind Regards,
Haley.
haley.laycock
Debt Line Staff
 
Posts: 182
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Debt Line
Debt Line is a company of The Richmond Group
© Debt Line 2010 All rights reserved.
Debt Line is a trading name of Financial Processing UK Ltd.
Registered in the UK, number 4841153.
Registered Address: Walton House, 56 - 58 Richmond Hill, Bournemouth BH2 6EX.
Registered with the Information Commissioners Office 5391994.
Consumer Credit Licence Number 0600520