Customer Service is extremely important to us, we are constantly looking for new ways to maintain excellent contact with our customers and provide the best possible service. To this end we have added this forum to our web site to add another contact method for our customers and people interested in our product.

Please feel free to post any questions or comments about our services or, if a customer, you can post problems you are having and we'll be happy to help you. Do please remember however that is a public forum so please do not post any private information you do not want visible in public.

Hello and welcome to the Debt Line forum

Please post any questions you have for our agents in this forum.

Re: Hello and welcome to the Debt Line forum

Postby naomi_hudson » Wed Apr 21, 2010 5:36 pm

can someone call me from debt line as my house phone isnt working and i need some help please
naomi_hudson
 

Re: Hello and welcome to the Debt Line forum

Postby Trevor Franckeiss » Fri Apr 23, 2010 5:07 pm

naomi_hudson wrote:can someone call me from debt line as my house phone isnt working and i need some help please


Hi Naomi,

No problem, I have passed your number to our Apps team so you should get a call any second now.

I also removed your number from here as we dont want any Tom, {Censored} and Harry giving you a call.

Regards,

Trevor
User avatar
Trevor Franckeiss
Debt Line Director
 
Posts: 201
Joined: Thu May 21, 2009 7:42 pm

Re: Hello and welcome to the Debt Line forum

Postby Suze » Sun Apr 25, 2010 10:19 am

Hi everyone

I am just in the process of joining Debt Line and can't wait to start paying my debts. A big thank you to all for 'being there' for me, as I was at the end of my tether and didn't know what to do..........so many thanks:)))

Can anyone tell me why a couple of my previous posts seem to have vanished? I posted them correctly and they were received but have not been added.........leastways I can't find them! lol

Thanks again and kind regards
SuZe
x
Suze
 

Re: Hello and welcome to the Debt Line forum

Postby SuzieS » Fri Apr 30, 2010 5:20 pm

hello everyone

I am soon to be a happy customer of the debt line family and I'm looking forward to being able to pay my debts. I have submitted a couple of posts under my heading of 'Can I open a joint account?', but they are nowhere to be seen. Perhaps I am not submitting them correctly, although I wouldn't have thought it was 'rocket science' :lol: Anyway hopefully 'all's well that ends well'. :)

Many thanks and kind regards
to all
from
Suze
SuzieS
 
Posts: 3
Joined: Tue Apr 20, 2010 10:33 pm

Re: Hello and welcome to the Debt Line forum

Postby Dawn.Price » Fri Apr 30, 2010 9:49 pm

Hi there,

Just joined Debtline today and just wanted to say how pleased i am with this service that you are offering.
have struggled through the years, every month with money, needless to say, through paying certain debts off regulary but not having any money to even do a weekly shop, or petrol for the car to even get to work!!! You wouldnt believe how much stress you have taken off my shoulders by managing all of this for me!!!

Anyway, thankyou very much!

Dawn
Dawn.Price
 

Re: Hello and welcome to the Debt Line forum

Postby Guest » Sun May 02, 2010 8:08 pm

Edit messageDelete messageQuote messagepls help
Sent: Sun May 02, 2010 3:34 pm
From: monette137
To: Anthony Flower

hello,someone from ur company phone me yesterday and im very angry n surprise that they already took some money from my account without my confirmation,£280...at beginning i am refusing to give my bank details but he said its safe with u and nothing will happen,i clearly understand what is your purpose,to help people in debt but i said i would like to received letter first before me confirming to understand fully and they even given me contact number which i tried to dial this morning but its not working,0800919991...i think its a scam because u suddenly took my money and i observed yesterday the reception over the phone is getting very poor unlike before we start our conversation.I WANT MY MONEY BACK BUT YOUR PHONE IS NOT ANSWERING. YOUR HELP WILL BE VERY MUCH APPRECIATED. I WOULD LIKE TO CANCELLED IT IMMEDIATELY AND I DONT WANT TO COMMIT TO YOUR ORGANIZATION AT ALL....PLS REPLY ASAP... YOU ARE NOT REALLY HELPING ME AT THE MOMENT YOU JUST GIVEN ME ADDITIONAL HEADACHE!thanksmonette137

Joined: Sun May 02, 2010 3:22 pmTop
Guest
 

Re: Hello and welcome to the Debt Line forum

Postby charles.adams » Tue May 04, 2010 10:57 am

Suze wrote:Hi everyone

I am just in the process of joining Debt Line and can't wait to start paying my debts. A big thank you to all for 'being there' for me, as I was at the end of my tether and didn't know what to do..........so many thanks:)))

Can anyone tell me why a couple of my previous posts seem to have vanished? I posted them correctly and they were received but have not been added.........leastways I can't find them! lol

Thanks again and kind regards
SuZe
x


Hi Suze,

Welcome to Debt Line!

I'm not sure what's happened to your vanishing posts, :? I'll pass the message onto our IT crowd to make sure there isn't a system issue. If you didn't get a reply to your previous messages please ask us again and we'll endeavor to get back to you. :)

Take Care

Charlie
Account Manager
charles.adams
Debt Line Manager
 
Posts: 88
Joined: Wed Feb 24, 2010 3:53 pm

Re: Cancellation

Postby Yvonne_Allison » Thu May 06, 2010 2:05 pm

I would like to cancel my applicaton. Managingto clear most of my debt.
Yvonne_Allison
 

Re: Hello and welcome to the Debt Line forum

Postby Hannah.Hetherington » Thu May 06, 2010 3:25 pm

Hi Yvonne,

I can confirm that your case has already been cancelled and no further payments are required from you.

If you ever need our help again, please give us a shout and we will be more than happy to help you.

Many Thanks

Hannah Hetherington
Debt Line
Hannah.Hetherington
Debt Line Manager
 
Posts: 94
Joined: Thu Jul 09, 2009 12:25 pm

Re: Hello and welcome to the Debt Line forum

Postby nitanoo » Mon May 10, 2010 2:46 pm

hi..i just wanted to say a HUGE thankyou to all the team at dl who have made my life my own again for the first time in a very very long time!!!! when i first received a call from dl i was, i admit cautious about it all, but through detailed explanation from the advisor on the phone about how it all works i decided to go ahead, after all i was going out my mind with what was happening around me concerning my money situation and not having any control over it, the more i tried to sort it out it seemed another problem arouse throwing everything in to confusion again.. within 2 weeks of siging with dl, i noticed i was not receiving as many demands for payment or default notices!!!. and what i did recieve i directed to dl.. oh my god.. it was working AND i had some money in my pocket that was mine,from then on my life took a different turn and i began to relax knowing that there was a team of people there to give me advice, kind of like having the advice of your parents when they no longer there to help you. for anyone who is thinking of going with debtline DO IT you will not regret it and best of all, if you have any question or problems or even if you just want to check how your plan is going there is always someone on the end of the phone to explain what you want to know, i dont miss the payments each month and if something goes wrong they are not jumping all over you but are understanding and helpful so you feel as if you are in control of your finances once again..THANK YOU DEBT LINE you have made my life great x
nitanoo
 
Posts: 1
Joined: Mon May 10, 2010 2:20 pm

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Debt Line is a trading name of Financial Processing UK Ltd.Registered in the UK, number 4841153.
Registered Address: Walton House, 56 - 58 Richmond Hill, Bournemouth BH2 6EX.
Registered with the Information Commissioners Office 5391994.
Consumer Credit Licence Number 0600520