Debt Line - Customer Forum

I want to echo the comments praising Debt Line. Not only have you changed my life and helped me start rebuilding it, but, believe me, and I'm not being melodramatic, during some very dark times your support did a lot more than that. To anyone who has just joined and is still being contacted relentlessly by creditors, please stick it out. It does get better.

Stephbark wrote:I want to echo the comments praising Debt Line. Not only have you changed my life and helped me start rebuilding it, but, believe me, and I'm not being melodramatic, during some very dark times your support did a lot more than that. To anyone who has just joined and is still being contacted relentlessly by creditors, please stick it out. It does get better.

Hi Steph,

My name is Darren and I work in the IT department at Debt Line. Your message has really brought a smile to my face. I have forwarded your kind words to the rest of the Debt Line family. It is this that makes us so proud of how we can help people and change lives for the better.

If at any point you need help or further support please drop us a line or post back on the forum.

Thank you,

Darren & The Debt Line family

Hi Steph.

Thanks for this feedback. I am pleased that we have been able to fill our promise in changing your life!

When we receive this feedback we make sure all of our teams are aware of what has been said about them. Our guys work extremely hard in helping you get out of the situation you are in when you first call us. I am very proud of the service we offer and am looking forward to making it even better for you then it currently is.

Regards,

Trevor Franckeiss.
MD Debt Line

Hi,

I have to say I agree 100% with Steph, DL have been nothing but a huge help to me. They are always courteous on the phone and always try hard to find a solution to your problem. They don't hassle you and make you feel like most creditors do. I can understand people's concerns about getting involved in a DMP, as I was one of those people, but I can honestly say it was the best decision ever, as I now have affordable monthly repayments, so thank you DL.

Thanks once a again.

Danielle

danielle wrote:Hi,

I have to say I agree 100% with Steph, DL have been nothing but a huge help to me. They are always courteous on the phone and always try hard to find a solution to your problem. They don't hassle you and make you feel like most creditors do. I can understand people's concerns about getting involved in a DMP, as I was one of those people, but I can honestly say it was the best decision ever, as I now have affordable monthly repayments, so thank you DL.

Thanks once a again.

Danielle

Hi Danielle,

What a great way to start the day, I am really glad we have been able to make a positive change in your life, and I speak on behalf of us all when I say we look forward to working with you in the coming months. I will make sure your lovely words are passed on to all of the debt line family, please remember to use this forum if you have any questions, there is also a thread available for feedback about debt line online.

Thanks and take care, hope you have a wonderful weekend

Matt Kyprianou
Training & Development
Debt Line

I want to take this moment and reach out to my success in my life thank god i found this website i am releaf at the moment and im thanking the guy whom i spoke to earlier today.

From Americo february to Mr. David Harris

What a brilliant guy i must say his been guiding me through this section today and im really thanking you david from hear on im gona do my thing and its only success that i need i hope you all the best for the future and may god bless u mate thanks agian anybody who needs any help speak to david ASPS his brilliant i feel like a million pounds agian and i hope he succeed in his goals that he want s and love to do its not comfatible to be in debt and also loose everything a person builds up in life its hard and fastrated but ill be ok now from year on its only me and my family so please anybody out there David Harris is the main man his conffident in anything and he solve anything for you im also starting to acomplish alot of things thats been hagging up in the air and im positive this its going to moer then success ill will Reprsent david in my late cook book and everyone will be apart of what ive done in my life whoever like me or disslike me but DAVID THANK YOU FOR YOUR TIME MATE AND WILL BE HAPPY TO SHARE MY SUCCESS WITH YOU AND TELL U ALL ABOUT IT MORE WITH YOU GUYS I CAN LIE MY LIFE TO THE FULLETS THANKS TO YOU DAVID!!

Thank you for all your help
You have change my lifestyle around
also help me how to manage the money
You always there if i have any problem with money
you also give me advice
i know im not alone
i just cant thank you all enough
julie

I am pleased to hear that we have made a difference in changing all your lives. We set this as our mission about 4 months ago when I re-evaluated our values as a company. What I like about setting our mission as Changing our Clients Lives, is that it didn't come from me, but came from the amount of calls I listened to where our clients were thanking us for 'Changing their Life' (this was before we had the open forum).

It makes us all proud to know that every day we come to work we actually make a difference to our clients during these hard times.

On behalf of everyone from Debt Line I would like to say thank you, your feedback both positive and constructive criticism is more then welcome.

Regards,

Trevor Franckeiss

Hi all,

It's great to hear we are helping you change your lives. I was wondering if anybody would like to be included in our very first newsletter?

Each of the quarterly newsletters will, I hope, include case studies from our customers, giving their stories and how we have helped them. We would all be really pleased if you could get involved. We are really excited about the very first newsletter that should be launched later this month.

If you are interested please let me know by replying to kim.madley@rgroup.co.uk with information on how we have changed your life since you have been with us!

Many thanks,

Kim Madley,
Brand Manager,
Debt Line

i have been with debt line over a year now and i have nothing but praise for the team they offer so much help and assistance to me when i have a prob it has helped me with my money management. thank you debtline team x