Thank you

[Trevor Franckeiss]

i have been with debt line over a year now and i have nothing but praise for the team they offer so much help and assistance to me when i have a prob it has helped me with my money management. thank you debtline team x

Hi Theresa,

Thank you for your warm comments on the service we have provided you over the last year. I believe we have improved our service in the 12 months and our goal is to continue improving what we do and increase the value for money of the Debt Management service we offer all our clients.

Again, thank you for the feedback, the teams working here in Debt Line work extreemly everyday and I know that they will appreciate this feedback.

Regards,

Trevor.

[krzysztof]

hi . Im still interested about my bank interest , debt-line , it should be off? bank charge me the last 2 months but like you told me after joining the debt plan bank will stop charging me . so what is wrong? you did not speak with my bank?

[LauraStreet]

Hi krzysztof,

Thanks for posting.

When you join Debt Line, and you send pack your signed form, we send out letters to all of your creditors, letting them know that we are working on your behalf, showing them a breakdown of all your money in and out on bills and living and an offer of payment that you can afford and we also ask that they freeze or reduce interest.

When it comes to freezing and reducing interest, the final decision comes down to your creditors, however if they refuse to do this, they must provide a real valid reason, or this can be viewed as obstruction from you getting debt free. If they are doing this, a formal complaint can be made to the Financial Ombudsman, they work through banking complaints like these and did you know 7 out of 10 of these complaints are upheld!

What we need you to do, is to keep evidence of the interest being put on at the normal rate, if they are doing this for more than 3 months, we have a possible case for complaint. Please keep your statements showing this and politely but firmly ask them to remove this and we will do the same. Then if this continues, we can provide you with the forms to make the complaint and all the information you will need.

Kind Regards

Laura Street
Debt Line Account Manager
Team Manager

[Alfiah]

Hi I just want to say please can you stop to keep ringin me most the time.and i am not interesting wath ever you doing.

Thank you
Alfiah Vincent

[Cazz.Lane]

Hi Alfia

I am sorry to hear you are no longer interested in Debtline.

The reason for our calls was following on from our conversation with you on the 28th May. We are still missing some vital information for your creditors, which we needed to make sure that the plan could run smoothly for you.

I have now cancelled your plan with us, and really wish you the best for the future.

Kind Regards.