Well, I have taken that 1st step...

[Popman]

Well I have decided to make that commitment to get myself debt-free and signed up with DL. I'm a few hundred quid lighter in the pocket, but that will be offset by what I would have had to pay out to creditors.

I'm a big believer in comsumer knowledge and letting people know when a service or product is working well (or not) and I know Trevor Franckeiss is a big supporter of DL being open & transparent to new & existing customers, so I'll be posting regular on here my experiences with DL over the next few months & years, and every credit to DL for allowing itself to be put in the firing line by allowing a forum to exsist in the first place.

So, lets see DL work its magic.

[Matt Kyp]

Hi Popman,

I am delighted to see you have decided to join the Debt Line family, I for one have really appreciated your feedback, we value this highly, and now it is time to push on and be there for you!

It is great to see you are making the positive step forward, it isn't easy but you have definitely made the right decision, your absolutely right Trevor is a massive supporter to being transparent, it is a value we pride on, and always make sure we try to highlight this to all of our family.

Any questions you have please don't hesitate to ask!

Thanks again and welcome!

Matt Kyprianou

Head of Training & Development
Debt Line

[Chas]

I had one question after the call... if I do let you contact my creditors to arrange clearing of debt what affect will that have on my credit score?

[Hannah.Hetherington]

I had one question after the call... if I do let you contact my creditors to arrange clearing of debt what affect will that have on my credit score?

Hi Chas,

Welcome to Debt Line

The great news is that being on a Debt Management plan doesn't appear on your credit rating, If you went to an IVA company or went bankrupt this would appear on your credit file.

Your credit rating becomes affected when contractual payments aren't being made to your creditors and when payments are missed completely, when you found it a struggle to pay the contractual payments, you made the right decision by coming to Debt Line for our help.

I hope this helps you.

Kind Regards

Hannah Hetherington
Applications Management Team
Debt Line

[Lizielda_Anore]

I applied through online and they sent me an authority to act form and the terms and conditios. I just wanna ask if its alright to decline my application? And is their any charges that I will pay even if I decline my application.

[Cazz.Lane]

Hi Lizielda

I am sorry to hear that you are thinking of retracting your application to become part of the Debtline family

Do you have any questions about how the plan works that you feel need answering?

Looking at your application today, I can see that you have not yet had the chance to chat to one of our friendly advisors.

If you decide Debtline is not the right option for you, that is absolutely fine and your decision. However, one of our guys will need to close your application for you.

I will pass your details on so that they can give you a call.

I really hope that they can answer any questions that you may have and that we can start you on your journey to becoming debt-free. But if not, ofcourse we wish you all the best for the future

Kind regards

[michelle_duffin0]

hi there.jst joined debt line on end of april and have ref number but got an txt message with username and password but when i log in its a differnt account number and its asking for details all over again saying that i need to make first payment when in fact i have already made two payments.

[Cazz.Lane]

Hi Michelle

Thankyou for posting on our forum.

Firstly, a big warm welcome to the Debtline family!

I have managed to locate your account today, and can see that we do not hold the correct telephone number for you Michelle?

You have a team of 6 account managers that have been trying to get in touch to welcome you to your plan and make sure that the journey to becoming debt-free runs as smoothly as possible.

Please call us on 08000 919 991 asap so we can update these details and re-text you your log-in username and password so you can access your online account at home. That way you can view all activity on your account and see any payments that have been made.

Look foward to chatting to you Michelle

Kind regards, Cazz

[simona_noreikaite0]

Hello,
i am new on DL,but i dont understand how you work?i still have letters from my debitors and calls with warnings.how will be further?

[Angela.Dhinsa]

Hiya Simona!

Thanks for your forum post, and a big Welcome from all of us to the Debt Line family!

I am sorry to hear that you are receiving phone calls and letters from your creditors.

Generally speaking there are a few reasons why your creditors would choose to contact you rather than us:
1.) There are missing or irregular payments
2.) The debt has been passed onto a debt recovery agency or has only been recently added to the plan
3.) We hold incorrect information for the debt. i.e. reference number
4.) You are still within the first three months of your debt management plan.

I have looked into your account Simona and can see that you are very much still in the initial stages of your debt management plan. We have sent off all your creditors paperwork on the 25th May outlining the repayments that we are proposing to pay. But did you know that for some creditors it can take them up to 8 weeks for them to process the paperwork we send and get back to us with the arrangements?! This is why we like to refer to the first 2 months of the plan the negotiation period as this is when we are getting everything set in place.

We have sent off token payments to each creditor while we look to get arrangements in place and this is good for two reasons. 1.) It stops your account defaulting through non-payment 2.) helps us to cement those all important relationships, even further, with your creditors.

I understand that receiving letters and phone calls from your creditors must be frustrating. But I feel that the initial hassle that you have been receiving from your creditors will stop as we get these regular payments out to them and show your commitment to paying off the debts in the arrangements proposed by us. When you receive letters from your creditors please ensure that all the information on the letter matches the details we have for your debt, for example; reference, creditor name, etc. Should a creditor call you directly please give them your Debt Line reference and most importantly be honest with them, explain that you have taken a positive step in dealing with your debts by coming on board with us and please let them know that the relevant paperwork has been sent to them. Maybe you could even ask them to put a hold on the calls until they've had the chance to process our paperwork?

Your regular payment amount is due to be distributed to your creditors once we receive your payment at the end of this month. You can see exactly how much is paid to each creditor, as well as when it is sent out to them, on your personal online account. Please click on the 'My Statements' tab to view this.

I hope this helps answer your query, please let us know if you need anything else

Kind Regards

Angela