Customer Service is extremely important to us, we are constantly looking for new ways to maintain excellent contact with our customers and provide the best possible service. To this end we have added this forum to our web site to add another contact method for our customers and people interested in our product.

Please feel free to post any questions or comments about our services or, if a customer, you can post problems you are having and we'll be happy to help you. Do please remember however that is a public forum so please do not post any private information you do not want visible in public.

Debt Line On Line

Please post any questions you have for our agents in this forum.

Debt Line On Line

Postby Trevor Franckeiss » Fri Jun 12, 2009 6:10 pm

Hi all,

We have finally completed all the testing for the new Debt Line On Line system for our Clients! Its looking likely that we will be ready to run a pilot test with about 500 clients on Monday, then another 500 on Tuesday and if all goes well send it out to the full 17,000 clients on Wednesday!

You should receive a text and or email with your log in details.

I personally really cant wait to launch the Online Site. Its just the beginning of revolutionising Debt Management for Debt Line. If any of you use the site, it would be really great to get your feedback on what you think.

Regards,

Trevor.
User avatar
Trevor Franckeiss
Debt Line Director
 
Posts: 201
Joined: Thu May 21, 2009 7:42 pm

Re: Debt Line On Line

Postby adam.coller » Thu Jun 18, 2009 10:16 am

Hi My name is Adam, you might have seen my picture on the home page. I was one of the core developers who wrote the new online system. You can access this by clicking on My Account, just right at the top of this page.

When you login you can see all your details, click on links to view your statements and debt information. There is plenty in there to get your teeth into, and the design is new, cool and easy to use. I would love to know what you think, any feedback good or bad.

Many thanks again,
Adam Coller
Debt Line IT Software Developer.
User avatar
adam.coller
Debt Line IT Developer
 
Posts: 72
Joined: Wed Jun 17, 2009 10:06 pm

Re: Debt Line On Line

Postby Lyramay.Esperat » Tue Jun 23, 2009 10:12 pm

Hi,

So impress, for me as busy as a bee has no time reading any corespondences at times when i get home i wanted my bed now you came out with such a nice idea which make easier for me to check whenever i want and paperless as well, hope you"ll be there as well whenever we need your help... thanks for the brilliant idea....keep up the good work
Lyramay.Esperat
 

Re: Debt Line On Line

Postby Amanda.Plommer » Tue Jun 23, 2009 11:23 pm

Well done with the online service its great to be able to see what is happening with my account and its easy to use.

keep up the good work :)
Amanda.Plommer
 

Re: Debt Line On Line

Postby Samson.Mutazu » Wed Jun 24, 2009 7:18 am

Hi Adam,

Well done Adam. I find the online debt mgt. plan very user friendly. Many thanks.



Sam
Samson.Mutazu
 

Re: Debt Line On Line

Postby adam.coller » Wed Jun 24, 2009 10:51 am

I would like to say thank you for the feedback, its nice to know what our customers think. It is so difficult to know what every one is thinking, good or bad. I’m in I.T so its very rare for us to even hear from customers, If you have any ideas for improvements or have any problems were here to help. Thanks again, and really appreciated.

Kind regards,
Adam.
User avatar
adam.coller
Debt Line IT Developer
 
Posts: 72
Joined: Wed Jun 17, 2009 10:06 pm

Re: Debt Line On Line

Postby Veli.Mdluli » Wed Jun 24, 2009 11:07 am

Hi Adam,

I really think your work with this management website is awsome to elaborate- it allows the user to view their debt, don't know yet if it displays the balance of the debt or debts after an instalment has been paid, if not I hope you will render that as you make further developments to the site, eccelent work, thanks.
Veli.Mdluli
 

Re: Debt Line On Line

Postby Nicola Ellis » Wed Jun 24, 2009 10:15 pm

When i recieved the text i was chuffed to bits,
for busy people like myself, it is so useful to check up on my account without having to ring whenever i have the time.
Congratulations on the idea and site and a big thank you.
Nicola Ellis
 

Re: Debt Line On Line

Postby Vanessa.Lionel » Wed Jun 24, 2009 11:11 pm

Hi Adam,

I think the website is really good. It makes it much more easier for me to check my account. Thank You.

Vanessa
Vanessa.Lionel
 

Re: Debt Line On Line

Postby adam.coller » Thu Jun 25, 2009 10:56 am

Your feedback has been wonderful. However I cannot take all the credit, I work with a very good team who have a passion for IT. We have all put in a lot of over time to get this website up and running as soon as possible. The directors, managers and operators have done an amazing job telling us, what the customers would need so we certainly couldn't have provided this service without the experienced knowledge of our employees. I am so proud and thank you to everyone.

The website will keep getting better and will provide more features to come. Please keep providing feedback so we can make are website even better than it is.

Thank you all again,
Adam
User avatar
adam.coller
Debt Line IT Developer
 
Posts: 72
Joined: Wed Jun 17, 2009 10:06 pm

Next

Return to General Discussions

Who is online

Users browsing this forum: No registered users and 1 guest

© Debt Line All rights reserved.
Debt Line is a trading name of Financial Processing UK Ltd.Registered in the UK, number 4841153.
Registered Address: Walton House, 56 - 58 Richmond Hill, Bournemouth BH2 6EX.
Registered with the Information Commissioners Office 5391994.
Consumer Credit Licence Number 0600520