Contact us

When you speak to us

Calls and Live Chat conversations may be recorded and/or monitored for training and audit purposes.

For Textphone, please dial 18001 followed by the advertised number.

New customers

For your no-obligation consultation or to set up a Debt Management Plan, we’ve a number of options for you:

  • Call us on freephone 08000 914 525 or, if you’re calling from a mobile, it may be cheaper to use 01202 984 512.
  • Fill in our simple callback request on the top right and we’ll call you back as soon as possible
  • Click on the live chat link to chat to one of our expert advisors

Our opening hours are:

Monday to Thursday 9am-7pm
Friday 9am-6pm

Existing Debt Management Plan customers

To get in touch with our Debt Line Account Management team or if you’re thinking of cancelling your Debt Management Plan, we’ve a number of options for you:

  • Call us on freephone 08000 919 991 or, if you’re calling from a mobile, it may be cheaper to use 01202 984 479.
  • Send us an Email at customercare@debt-line.net

Our opening hours are:

Monday to Thursday 9am-7pm
Friday 9am-6pm
Saturday 10am-1pm

Existing IVA customers

If you’ve set up an Individual Voluntary Arrangement (IVA) or a Trust Deed through our sister company Wise Debt Solutions Ltd.

  • Call 01202 984 485; your Wise Debt Solutions Ltd. Advisor will be happy to call you back so you don't incur any further costs for the phone call.
  • Send an Email to customerservices@iva-wise.co.uk
  • Opening hours are Monday to Friday 9am-6pm

Written information available in alternative formats

We’re able to provide material in Braille or large print. Please be aware that it takes more time to produce material in an alternative format so there may be a delay in receiving your correspondence.

  • Call us on freephone 08000 919 991 or, if you’re calling from a mobile, it may be cheaper to use 01202 984 479.
  • Send us an Email at customercare@debt-line.net.

Our opening hours are:

Monday to Thursday 9am-7pm
Friday 9am-6pm
Saturday 10am-1pm

Complaints

Our products and customer service are very important to us but sometimes things can go wrong. If you’d like to make a complaint about us, please visit our complaints section where you’ll find everything you need to know.

Our address

Debt Line
Suites 3 & 4 Richmond House
Richmond Hill
Bournemouth
Dorset
BH2 6EZ

×

The address for Wise Debt Solutions Ltd is:
Wise Debt Solutions Ltd
Suites 3 & 4 Richmond House
Richmond Hill
Bournemouth
Dorset
BH2 6EZ

Request a callback

Let us help you find the best debt solution. Complete our simple form and we’ll call you back.

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Key Information and Fees

Our advice is completely free. We only charge a fee if you enter into one of our debt arrangements. Everything you need to know can be found here.

Getting Free Impartial Advice

To find out more about managing your money and getting free debt advice, the Money Advice Service has been set up to help people manage their money. Click here to find out more.

You can also download a guide by the Insolvency Service on dealing with creditors by clicking on the link below:
Insolvency Guide